Return & Shipping information
Standard Delivery
3-5 Working Days
Rates shown at checkout are based on the customer’s address and the order’s weight and dimensions.
Express Delivery
1-3 Working Days
Rates shown at checkout are based on the customer’s address and the order’s weight and dimensions.
Same Day Delivery
Order before 10am
Rates shown at checkout are based on the customer’s address and the order’s weight and dimensions.
Returns & Shipping FAQ
Refunds
Refunds (if applicable):
When your return is received and inspected, we will email you to notify you that we have received your returned item.
At this time, we will notify you of your refund approval or rejection.
Approved Refunds:
Your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.
Cash payments will be returned by check. Please make sure to confirm your correct address matches the address on your receipt at purchase.
Late or missing refunds (if applicable)
If you haven’t received a refund within two weeks of approval, check your bank account again.Next, contact your credit card company. It may take some time before your refund is officially posted.Next, contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@saltwater-outfitters.com
Sale items (if applicable):
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Gifts:Item(s) marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.Item(s) not marked as a gift at the time of purchase, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he or she will find out about your return.
Shipping
Rates shown at checkout are based on the customer’s address and the order’s weight and dimensions.
To return product(s), the customer should mail their product(s) to:
Saltwater Outfitters3300 Arendell StreetMorehead City, NC 28557
Customers will be responsible for paying for their own shipping costs for returning their item(s) unless their product(s) is defective. Shipping costs are non-refundable. If the customer(s) receive a refund, the cost of return shipping will be deducted from their refund.
Depending on where the customer lives, the time it may take for their exchanged product(s) to reach them may vary.
If the customer is shipping an item(s) over $75, the customer should consider using a trackable shipping service or purchasing shipping insurance. Saltwater Outfitters does not guarantee receiving the customer-returned item(s).
Saltwater Outfitters3300 Arendell StreetMorehead City, NC 28557
Customers will be responsible for paying for their own shipping costs for returning their item(s) unless their product(s) is defective. Shipping costs are non-refundable. If the customer(s) receive a refund, the cost of return shipping will be deducted from their refund.
Depending on where the customer lives, the time it may take for their exchanged product(s) to reach them may vary.
If the customer is shipping an item(s) over $75, the customer should consider using a trackable shipping service or purchasing shipping insurance. Saltwater Outfitters does not guarantee receiving the customer-returned item(s).
Exchanges
Exchanges (if applicable):We only replace items if they are defective or damaged. If you need to exchange it for the same item,
please email us at accounts@saltwater-outfitters.com and send it to 3300 Arendell Street, Morehead City, NC 28557.
The buyer is responsible for shipping charges on replacement items.
Shipping fees
Rates shown at checkout are based on the customer’s address and the order’s weight and dimensions.
Rates shown at checkout are based on the customer’s address and the order’s weight and dimensions.
We know that sometimes you may need to return or exchange your purchase. See our return policy for easy returns.
Our competitive pricing with our manufacturers allows you to save on the best products.
Secure shopping with ease with multiple accepted payments.